Privacy policy

Statement on the Collection of Personal Data

This Personal Data Collection Statement (PICS) aims to inform you, in accordance with the Personal Data Protection (Privacy) Regulations, about:

The purpose for which we collect and use your personal data when you use this website ("Website") or purchase products through it ("Products").
The parties to whom your personal data may be disclosed.
How you can request access to or corrections of your data.

This statement may be updated from time to time. Please check this page periodically for any changes.

1. Data Users

1.1 "We", "us", "our" refers to the data user.

2. Data Subjects

This statement applies to personal data belonging to "you" or "your", including:
(a) Visitors – Individuals who browse our website.
(b) Users – Individuals who purchase, request, or receive products.
(c) Contacts – Individuals who communicate with us via the website, email, or other means.

3. Data We Collect

3.1 We may collect, store, process, transfer, and use the following types of personal data:
(a) From visitors:

IP address or unique device identifiers.*

(b) From users:

Username
Account password
Full name*
Email address*
Billing address*
Shipping address*
Payment details*
Phone number

Full name*
Email address*
Any additional personal data you provide.

(*) Mandatory fields

3.2 If you do not provide required personal data, we may not be able to grant you access to our website, process your orders, or respond to your inquiries.

4. Purpose and Use of Data

4.1 Your personal data may be collected, stored, processed, transferred, and used for:
(a) Product fulfillment, including:

Processing and fulfilling your orders.
Managing your registered account (if applicable).
Handling billing and payment processes.

(b) Monitoring and analytics, including tracking website usage to compile statistical data.
(c) Personalizing user experience, such as recognizing preferences and browsing behavior.
(d) Improving our website and products based on customer feedback and usage data.
(e) Research and development, including analytics and product enhancements.
(f) Customer service, allowing us to respond efficiently to inquiries and support requests.
(g) Non-marketing communications, such as order confirmations and shipping updates.
(h) Technical and project management requirements.
(i) Ensuring website security and data integrity.
(j) Fraud prevention.
(k) Compliance with legal obligations, including responding to regulatory authorities.
(l) Direct marketing, but only with your explicit consent (see Section 11 below).
(m) Other purposes directly related to the above.

4.2 We will not use your personal data for any other purpose unless:
(a) You have explicitly consented.
(b) The purpose is directly related to the original collection purpose.
(c) The use falls under an exemption permitted by law.

5. Disclosure of Personal Data

5.1 Your personal data may be shared with:

Our employees and officers.
Our subsidiaries and their employees.
Shopify Inc., our IT service provider responsible for managing the website.
PayPal Holdings Inc. and other payment processors.
Product suppliers for order fulfillment.
Service providers handling administrative tasks, IT services, data analytics, cloud storage, and fraud detection.
Our insurers, banks, and professional advisors (legal, financial, accounting).
Government authorities, legal entities, or organizations requiring disclosure for security, fraud prevention, or compliance.
Third parties involved in business transactions (e.g., mergers, acquisitions).

5.2 When making payments via third-party payment processors, you enter into a direct contract with them, subject to their terms and privacy policies.

5.3 We ensure the confidentiality of your data by incorporating contractual clauses when sharing it with third parties.

5.4 If we intend to share your personal data beyond the categories listed above, we will obtain your consent.

6. Cookies

6.1 Our Cookie Policy is part of this Privacy Policy.

6.2 A cookie is a small data file that a website stores on your device.

6.3 We use cookies to:
(a) Ensure the website functions properly and loads efficiently.
(b) Remember your preferences (e.g., language, login details).
(c) Analyze website traffic and optimize its design.
(d) Track user behavior to improve product recommendations.

6.4 We use two types of cookies:
(a) Session cookies, which expire after each visit.
(b) Persistent cookies, which remain stored to enhance your browsing experience.

6.5 Our cookies fall into the following categories:
(a) Essential cookies – Required for basic website functionality.
(b) Functionality cookies – Store preferences to provide a more personalized experience.
(c) Performance cookies – Gather insights on website usage.

6.6 We use a limited number of third-party cookies, detailed in our Cookie Policy.

6.7 By continuing to browse our website without adjusting your cookie settings, you consent to our use of cookies.

6.8 You may disable or remove cookies via browser settings, though this may affect website functionality.

6.9 Cookies are stored only as long as necessary for their intended function.

7. Data Retention

7.1 We will retain your personal data only as long as necessary for its intended use or to meet legal obligations.

7.2 Personal data will be securely deleted once it is no longer required.

8. Access and Corrections

8.1 In accordance with the PDPO, you have the right to:
(a) Request access to your personal data.
(b) Request corrections if any data is inaccurate.

8.2 If you wish to access or amend your personal data, please contact us.

8.3 We reserve the right to charge a reasonable fee for processing such requests.

9. Direct Marketing

9.1 We may use your personal data for direct marketing purposes.

9.2 Types of data used for marketing:
☑ Full name
☑ Email address
☐ I consent to the use of my data for direct marketing.
☐ I object to certain uses (tick applicable boxes).

9.3 Marketing activities include:
☑ Promotions on our products and discounts.
☑ Updates about our website and offerings.
☑ Festive greetings.
☐ I consent to receiving marketing communications.
☐ I opt out of selected activities (tick applicable boxes).

9.4 Your data will only be used for direct marketing if you provide explicit consent.

9.5 If you consent, we may share your data with third parties for marketing purposes.

9.6 You can opt out of marketing communications at any time by emailing us or replying "unsubscribe" to our messages.